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Shipping & Delivery

Delivery within Australia

Orders within Australia are delivered via Fastway Couriers

Weight of parcel

Courier

Cost (flat rate)

Under 1kg

Australian Reqular Post

$6.95

Over 1kg

Australian Reqular Post

$12.50

* Free delivery for orders over $150


International shipping

International orders are delivered via the Australia Post 'Registered Post International' up to 2kg.  Anything heavier than 2kg will be delivered via 'Airmail'.

Please note that although the Australian GST (10% tax) will not be applicable, you may be liable for the taxes of the destination country.

We will try our best to have your order delivered to you speedily!

Estimated delivery durations for the following countries are:

  • New Zealand & Asia Pacific = 7-14 days
  • America & Europe = 14-21 days

*Shipping and delivery fees depend on the weight and volume of the order.

** All orders are charged in AUD (Australian dollars).

For any delivery enquiries please contact us at info@thebamboodesign.com.


Orders and Confirmation

Once the order has been submitted, you will receive a confirmation email with order details, estimated delivery date, and tracking details.

Orders placed before 12pm EST (weekdays) will be dispatched the same day.
Locations outside capital cities and major regional areas may take an additional few days. Remote locations will take longer.


Incorrect delivery address/returned parcels

If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.


Returns & Exchanges

For returns and exchanges, you must contact us within 7 days of purchase date, and the item delivered to us within 14 days of the date of delivery.

  • ‘Change of mind’ items, the full amount of the product will be refunded, excluding the initial delivery fee.

  • Exchanging the item for another will be charged the additional postage fee.

  • Returns of faulty items will be fully refunded or forwarded as credit note for your next purchase. To return faulty items, please email us with a photo of the damage. We will then organise an appropriate procedure.

For any delivery enquiries please contact us at info@thebamboodesign.com.